Social Security Administration is HIRING a Contact Representative
Qualifications • Background and/or security investigation required • Selectees are required to serve a 1-year probationary period • U.S. Citizenship required • Selectees are required to complete a 11-13 week technical training class • Job offers are contingent on background / security investigation results • Must pass Meet-and-Deal panel interview • Selective Service Registration, if applicable | Responsibilities • Delivering service to customers within agreed service levels and established performance standards • Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; • Using automation tools to access and update information; and • Providing quality customer service in a fast-paced, high call volume environment; • Conducting interviews to determine the nature of the call; • Providing information on SSA’s policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution; • Answering unscreened calls for continuous periods of time on SSA’s national 800 number; • Determining eligibility for programs administered by SSA; |
As a Customer Service Representative(CSR), you will contribute to the Agency’s mission by:
• Delivering service to customers within agreed service levels and established performance standards. • Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; • Using automation tools to access and update information; and • Providing quality customer service in a fast-paced, high call volume environment; • Conducting interviews to determine the nature of the call; • Providing information on SSA’s policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution; • Answering unscreened calls for continuous periods of time on SSA’s national 800 number; • Determining eligibility for programs administered by SSA; Job Requirements: • Background and/or security investigation required • Selectees are required to serve a 1-year probationary period • Relocation expenses will not be paid • U.S. Citizenship required • Selectees are required to complete a 11-13 week technical training class • Job offers are contingent on background / security investigation results • Must pass Meet-and-Deal panel interview • Selective Service Registration, if applicable. (www.sss.gov) Job Details: Company: Social Security Administration Vacancy Type: Full Time Job Location: Baltimore, MD, US Application Deadline: N/A