Contact Center Specialist
About Us
The Baltimore County Employees Federal Credit Union (BCEFCU) is a member-owned, not-for-profit financial cooperative founded in 1963 with assets of more than $500 million, proudly serving the employees of Baltimore County government, GBMC Healthcare, Gilchrist Hospice Care, Sheppard Pratt Health System, and more. Making a difference in our members’ lives is what we are all about!
We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits:
We care about our employees and show that care with benefits to help you stay healthy, rest and recharge, plan for your financial future, and maintain a healthy work/life balance. We offer:
- Daytime shifts
- Predictable work schedules for most positions
- Premium pay on Saturdays
- A generous paid time off plan, including a minimum of 3 weeks paid vacation/personal leave per year
- Paid time off on your birthday & holidays
- Health, dental, & vision plans
- 401(k) plan with a generous 4% employer contribution
- Health Savings & Flexible Spending Accounts
- Paid life insurance and Long-term disability plans
Work Schedule & Location:
- Please note that this is not a remote position.
- This position is open at our Perry Hall branch located in Perry Hall, Maryland.
- This is a Full-time position requiring 37.5 hours per week (7.5 hours per day).
- Position start time may vary between 8:00 am and 9:30 am. Position end time may vary between 4:30 pm and 6:30 pm.
- Some Saturdays are required from 8:30 am to 12:30 pm.
- Duties are performed in a professional office environment. Responsibilities may occasionally require an adjusted work schedule, working from a different branch, working before and/or after business hours, working on Saturdays and working hours exceeding the standard work schedule.
In this role, you will:
- Receive inbound calls from members
- Assist members with general inquiries regarding deposit accounts and other services
- Process requests for account-related services and transactions
- Resolve problems related to accounts and services
- Provide technical assistance for online banking, mobile banking, bill pay, and other electronic services
- Provide exceptional service to members by identifying their needs and suggesting product and service solutions that will meet those needs
What you need:
- A passion for serving customers!
- Customer service experience
- Strong interpersonal skills
- Ability to perform basic math functions
- Proficient use of computers & Windows-based software
- Knowledge of electronic banking products
- Credit check and criminal background check are required