Details at a Glance
TIME COMMITMENT
Full Time ScheduleJOB TYPE
ContractSTART DATE
August 1, 2022EXPERIENCE LEVEL
Entry level
SALARY
USD $35,000 - USD $45,000Position Summary:
The Energy Advisor will dramatically increase the number of solar and energy efficiency upgrades in Baltimore area communities. Through phone- and email-based advising services, the Energy Advisor will serve as a resource for homeowners and motivate them to purchase solar and energy efficiency upgrades. He or she will encourage homeowners to sign up for a solar and/or energy efficiency assessment, and then implement the recommended improvements. Throughout the installation process, the Energy Advisor will provide step-by-step guidance, and ensure that homeowners receive fair treatment and quality service. He or she will also assist homeowners in addressing any barriers that may prevent the completion of their solar and energy efficiency upgrades, such as securing financing or prioritizing the recommended improvements.
Remote Work Policy
The Intake Specialist is eligible to work from home most of the time, but most be willing to commute to the office in Baltimore city approximately 2 days per month. The Intake Specialist must specifically be a resident of either Maryland or Pennsylvania to work at Civic Works.
Primary Responsibilities:
Intake & Education of Homeowners and Renters
- Engage potential program participants through phone- and email- advising. Educate low-income customers about the benefits of Civic Works suite of energy efficiency and solar energy programs. Customize messaging to meet the customer’s needs and interests.
- Motivate potential program participants to sign up for multiple energy efficiency and solar programs. Walk program participants through application and intake process for various programs, consistently following up to ensure timely submission of supporting documentation as needed.
- Thoroughly review application materials for completion and determine eligibility for grant-funded energy programs, including free low-income programs.
Administrative Duties
- Regularly enter program participant data into the Customer Relationship Management system, Salesforce, including all communications and correspondence with each program participant.
Ongoing Customer Service & Customer Support
- Consistently follow up with program participants to ensure they move forward through each stage of the building assessment, installation, and quality control inspection process.
- Coordinate with the contractor liaison and other staff members to ensure the program is delivering on each participant’s needs and expectations.
- Serve as an advocate for program participants and actively work to remove the barriers that prevent them from completing the energy efficiency and solar upgrades.
Secondary Responsibilities:
- Participate in community-based marketing and outreach efforts, as needed
- Perform other duties as assigned or as needed.
Education and Experience:
- Previous customer service, sales, and/or lead generation experience
- Knowledge of building science and solar installation a plus
- Experience with Microsoft Word and Excel required
Skills and Abilities:
- Excellent verbal communication skills, especially by phone.
- Excellent written communication skills, especially by email, text message, and mail.
- Phenomenal relationship building skills, interpersonal skills, and sales skills; ability to personally connect with and engage with diverse groups of program participants.
- Ability to explain technical information in an easy-to-understand way
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously
- Exceptional personal responsibility for meeting goals and a track record of success
- Ability to recognize problems, develop innovative solutions and implement them
- Ability to utilize electronic systems for all communications, correspondence, and documentation. Expertise with Microsoft Office required. Expertise with Google Suite and/or Salesforce a plus. Ability to quickly learn web-based software required.
- Enthusiasm for energy efficiency and social justice
- A deep understanding of the multiple forms of systemic and racialized inequity that prevent people from accessing and retaining employment
- Experience working in and creating diverse, equitable, and inclusive environments