Details at a Glance
TIME COMMITMENT
Full Time ScheduleSTART DATE
July 1, 2022APPLICATION DEADLINE
June 17, 2022
SALARY
USD $35,000 - USD $40,000Job Responsibilities:
- Provide intake services, primarily through phone intake, to potential MVLS clients
- Review applications received through telephone and online intake
- Screen applicants for income eligibility, case type, and Maryland County of legal dispute
- Contact volunteer attorneys to place eligible client cases
- Use LegalServer database to manage documents and paperwork associated with cases, e.g., client applications, court documents, financial eligibility documents, important correspondence, and invoices or requests for reimbursement.
- Develop proficiency using LegalServer database, especially with respect to client and volunteer-related data entry and document management.
- Troubleshoot client or attorney disputes and report to the Pro Bono Program Manager and Director of Program Management for resolution
- Participate in pro bono program outreach activities and MVLS’ special events that may include occasional weekend and evening work
- Other administrative duties as assigned
Skills:
- Client-centered customer service skills are essential to success in this position.
- Excellent computer, data entry, and organization skills
- Must be detail-oriented
- Must possess ability to deal with difficult callers in crisis
- Works well with others; a team player
- Strong written and oral communication skills essential
- Spanish language skills a plus
Experience & Education:
- At least 2 years of administrative, customer service, or legal experience
- At least 2 years of college or paralegal certificate from accredited institution is a plus
- Computer and data entry experience required
- Proficient in Microsoft Office suite of programs, i.e., Outlook, Word, Excel.
- Demonstrated commitment to underserved communities
Job Location:
This position is currently partially remote and partially in office due to the Covid-19 pandemic. When MVLS determines that conditions permit employees to return to the office full time, this will be an in-office position.
Benefits
Excellent benefits including: 3 health insurance plans to choose from (MVLS fully covers the monthly premium for 2 of them), dental and vision insurance, a flexible spending plan to reimburse employees with pre-tax dollars for out of pocket medical expenses, group life insurance, accidental death and dismemberment insurance, short and long term disability coverage, a 403(b) retirement plan with a 2% match and the possibility of an additional contribution from MVLS, a monthly commuter stipend equal to the value of an MTA pass, 20 vacation days, 2 personal days,10 sick days and 14 paid holidays per year.
MVLS is an equal opportunity employer. MVLS does not discriminate against any applicant for employment or any employee on the basis of race, nationality, ethnicity, age, religion, disability status, sex assigned at birth, gender identity, gender presentation, sexual orientation, or immigration status.