Remote - Specialist, OCC Solution Support
Job Description
- Maintain and administrator OCC systems and applications
- Monitor for and correct errors between systems
- Provide guidance to users on best practices for use of current and new applications
- Pay attention to customers’ descriptions of their computer problems
- Ask users questions to diagnose problems properly
- Walk users through the recommended problem-solving steps
- Provide other team members, users, and managers information about what gives users the most trouble and about other concerns users may have
- Document system performance issues and create knowledge base records for resolutions
- Review and maintain NAV data for the flight planning system
- Correct reported routings and NOTAM issues
- Coordinate company NOTAMs with the Flight Operations Team
- Support IT Teams with testing/troubleshooting
- Support IT Teams to maintain security following company protocols
- Administer changes to phone system speed-dials
- Support Performance Engineers to ensure flight planning data is accurate
- Support future technology initiatives of the OCC through validation testing
- Rotate after-hours primary On-Call support –may be called as secondary On-Call support as needed - additional nights/weekends/holidays as needed
- May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies change in workload, rush jobs or technical developments).
Qualifications
- High level of sustained focus, great attention to detail
- Ability to sit/stand for long periods
- Ability to cover after-hours on-call support rotation including weekends and holidays
- Ability to work extra shift/nights/weekends/holidays or when needed
Preferred but Not Required
- Bachelor’s degree or equivalent experience.
- FAA Aircraft Dispatch license
- Airline OCC/SOC experience
- Flight planning or flight following experience
- FAR/AIM knowledge
- SharePoint administration
- MIR3/Everbridge administration
- Avtec communication system
*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you did not receive it.
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