Job details
BenefitsPulled from the full job description
Full Job Description
Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide reasonable accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy
Responsibilities and Duties
Training
- Leads and manages Patient Care Coordinator, new hire training in assigned region
- Execute additional onsite/remote training for new hires, as needed
- Assists in the review and execution of refresher training based on ongoing issues
- Acts as a liaison between new hires and L&D team prior to training. Responsible for documenting performance during Patient Care Coordinator new hire training and reporting findings.
- Completes onsite and remote onboarding of Senior Patient Care Coordinator staff in all regions
- Supports Regions in all aspects of training approved by the Operations Support/Training Manager
Senior Staff Support
- Responsible for managing support for all Senior Patient Care Coordinator staff in each region
- Manages communications to the Senior Patient Care Coordinator staff from operations through email and MS TEAMS
- Holds a meeting once a month with Senior Patient Care Coordinator staff to communicate changes to process, current initiatives, and other reasons specified by the Operations Support Manager/ Operations Team
- Instructs senior Patient Care Coordinator to train and present information to their clinics
Operational Tasks
- Responsible for maintaining the company Clinic List
- Partner with HR on COVID response / Clinic Closures
- Backup when needed for reversed roles as assigned within the Operations Team
- Responsible for Managing the ticket system for the Operations Department
- Partner with various departments to support Greenfields /and M& A
- Partner with various departments to support Pilot programs
Regional Support
- Partners with Regional Director and Patient Care Coordinator Manager to identify if additional training support is needed
- Partners with Regional Director and Patient Care Coordinator Manager to rollout and support Operational initiatives
- Attend regional and POD meetings
- ADP support
Job Qualifications
Education:
- Associate Degree or relevant experience; Bachelor’s degree preferred
Industry/Product Knowledge Required:
- Retail Healthcare or other Healthcare Industry experience, individual practice acquisition experience preferred
- Operations experience preferred
Skills/Abilities:
- Willingness to travel (approx 20% of the time)
- Strong communication skills
- Excellent interpersonal skills
- Excellent organizational skills
- Strong Analytical / Business Intelligence skills
- Self-directed, independent professional with the ability to manage multiple priorities
- Manage happenings and support audience in company changes
- Ability to interact within a team environment across all levels of management
- Previous hearing industry experience with guiding people in a training environment
- Self-driven with the ability to adapt to the business needs and manage multiple avenues of work flow
- Comprehensive understanding of Connect Hearing systems
- Proficiency in IT systems
- Proficiency in Microsoft Office Suite (Excel, Adobe, Word, etc.)
- Strong presentation skills
Work Experience:
- 2-4 years relevant experience
- 3 Year experience working with a POS system
- Training experience in retail, preferably within the hearing industry
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Experience:
- Training: 1 year (Preferred)