Consumer Protection Division/Officer of the Attorney General is HIRING an Administrative Officer I/Case Manager!

 

Administrative Officer I/Case Manager - Consumer Protection Division

Posting Date: July 5, 2022  Closing Date:  July 19, 2022                                                  

Job Title:  Administrative Officer I/Case Manager   Position Type: Contractual Full Time

Location:  Consumer Protection Division, 200 Saint Paul Place, Baltimore, MD 21202 

Description:  This position provides support to the Health, Education and Advocacy Unit of the Consumer Protection Division, which assists consumers who are having disputes with their health plans and with billing problems in the health care marketplace. 

Job responsibilities include: initial processing of consumer complaints (paper and electronically), including referring to other agencies when appropriate; entering, validating, and maintaining complaint data in the HEAU's databases; creating and managing consumer complaint files for internal routing; generating reports from databases; written and oral communication with consumers, providers, carriers, referral entities, and other stakeholders; typing and/or editing correspondence, memoranda and pleadings; managing the HEAU email box, including responding to HEAU emails; assisting with reporting requirements; receiving and screening telephone calls; interacting with the public; processing incoming faxes; assisting with the closing of case files; copying and scanning; and otherwise assisting with the general administration of the HEAU.

Read more about this position in the full job posting: http://www.marylandattorneygeneral.gov/Pages/Employment/supportstaff.aspx

 

 The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion, ancestry, national origin, age, marital status, sexual orientation, gender identity, disability, pregnancy, or genetic information. The Office is committed to recruiting, retaining, and promoting individuals who have historically been underrepresented in the practice of law.