Harford County Office on Mental Health/Core Service Agency is HIRING a Mobile Crisis Team (MCT) Response Supervisor!

 

Job details

Salary
$65,000 - $80,000 a year
Job Type
Full-time

Qualifications

  • Supervising: 1 year (Required)

  • Crisis intervention: 1 year (Required)

  • Driver's License (Required)

Benefits
Pulled from the full job description

Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off

Full Job Description

Job Classification: Full-time, Exempt Reports to: Crisis Response Director

This position operates as an essential employee. All members of Harford Crisis Response (HCR) are the frontline, first response workers for mental health in Harford County

The Mobile Crisis Team (MCT) Supervisor shall provide direct supervision and management of Mobile Crisis Counselors, assigned PRN staff, and Mobile Crisis charts. They will provide leadership and clinical oversight for the MCT program to ensure high standards of care for persons served and will contribute to work environment that fosters positive work culture and employee morale.

The MCT Supervisor shall be licensed as an LMSW, LGPC, equivalent or greater in the State of Maryland.

Requires valid driver’s license/ability to operate agency vehicles.

There are potential risks to crisis response work including but not limited to:

  • Entry into environments with poor sanitation standards
  • Entry into environments with insect or rodent infestations
  • Exposure to people displaying volatile, unpredictable, or aggressive behavior, and/or to highly charged emotional situations
  • Exposure to weather conditions including snow, rain, and heat
  • Exposure to persons with infectious diseases

Major Duties and Responsibilities:

Administrative

  • Serves as Mobile Crisis Supervisor to Mobile Crisis Teams
  • Assists in the day-to-day supervision and scheduling of Mobile Crisis Teams
  • Provides at least biweekly supervision to FT assigned full-time workers and at least monthly supervision to PT and PRN assigned workers. FT Workers in probationary period shall have at least weekly supervision.
  • Provides a supervisory presence in the office contributing to a positive office culture and supervisory availability and oversight for the crisis response workers
  • Provides monthly schedule of Mobile Crisis Teams and assists with facilitating coverage as needed
  • Participates in on-call coverage for staff call outs; dispatches and answers hotline calls during shifts when Hotline/MCT staff is not available to do so due to absence or high call and dispatch volumes
  • Reviews chart documentation written by Mobile Crisis Team staff and provides ongoing feedback to staff and to Crisis Response Director
  • Monitors and evaluates follow-up plan and follow through actions by Mobile Crisis Team
  • In coordination with the leadership team, creates ongoing documents and protocols for field performance evaluations and identifies strengths and training opportunities
  • Provides ongoing feedback about employee concerns, issues, and performance
  • Maintains an up-to-date resource guide to help assist with referrals
  • Assists with creating documents for formal interview process of prospective new hires for Mobile Crisis Team and serves as a member of the interviewing team
  • In coordination with the Supervisor of Education and training, assists with creating documents and protocols for new hire training for Mobile Crisis Team
  • Completes probationary and semi-annual performance reviews for Mobile Crisis Team
  • Provides afterhours supervisory coverage as part of the leadership rotation
  • Acts as Fleet Manager with duties as outlined in the program handbook
  • Monitors and signs off on employee timekeeping and bonus pay
  • Participates in work groups and committees as assigned
  • Provides Holiday coverage, as assigned
  • Performs other duties as assigned

Hiring and Training

  • Creates and implements new hiring protocols
  • In coordination with the Supervisor of Education and Training, conducts new hire orientation
  • Creates and implements 3-month review process for new hires
  • Creates and provides ongoing training opportunities for professional development and team cohesion building
  • Completes training as assigned
  • Performs other duties as assigned

Direct Crisis Services

  • Provides in person, community based, crisis interventions to clients experiencing mental or behavioral distress to deescalate situations; utilizes the least invasive intervention; participates in active rescue as required and as a last resort
  • Answers hotline calls and provides phone counseling services
  • Enters timely, accurate and complete documentation of hotline calls, dispatches, and other client and collateral contact in the electronic health record
  • Works effectively as a collaborating member of the care team, including case debriefing with partner or other team members as needed
  • Establishes routines and procedures for daily client follow-up
  • Interviews clients, reviews records, conducts assessments, or confers with community providers to evaluate the mental or physical condition of clients or patients
  • Collaborates with community providers to plan or coordinate treatment
  • Refers clients to community resources for housing or treatment to assist in recovery from mental illness or substance use, following through to ensure service efficacy
  • Educates clients about mental health, substance use, and available community resources
  • Monitors, evaluates, records and provides follow-up on client progress with respect to agency mission and treatment goals
  • Assists clients in adhering to treatment plans, by scheduling appointments, arranging for transportation to appointments, or providing additional support, as needed
  • Completes assigned training
  • Adheres to privacy standards including professional guidelines, HIPAA, and limits to confidentiality (i.e., mandated reporting).
  • Contributes to a culture of “yes” and “no wrong door” at Harford Crisis Response
  • Follows guidelines and protocols established in the Program Handbook and Agency policies
  • Participates in at least biweekly supervision
  • Performs other duties as assigned

Performance Standards

  • Demonstrates outstanding interpersonal skills, including the ability to effectively communicate with persons throughout the organization
  • Ensures timely and accurate resource referrals and case follow-up
  • Demonstrates knowledge of community relationships with agency and externally
  • Demonstrates excellent verbal and written communication skills
  • Demonstrates ability to resolve problems, both logical and interpersonal
  • Initiates and sustains action to accomplish Agency goals by guiding and motivating others and gaining the confidence and active support of subordinates, peers, clients and administrative staff from other organizations
  • Encourages and facilitates cooperation, trust, and group identity, fosters commitment and team spirit, and works with others to achieve goals
  • Demonstrates sound management skills

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • On call
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • This position requires 100% in-person work. Are you still interested?

Experience:

  • Supervising: 1 year (Required)
  • Crisis intervention: 1 year (Required)

License/Certification:

  • Driver's License (Required)
  • LMSW, LGPC, equivalent or greater in the State of Maryland (Required)
CLICK HERE to Apply!

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