Ettain Group is HIRING Telecom Service Operators

 Job Details

Full-time$15.50 - $18.50 an hour1 day ago

Benefits

• Dental insurance
• Health insurance
• 401(k)
• Vision insurance

Qualifications

• Interviewing
• Communication skills
• Math
• Microsoft Office
• Writing skills
• High school diploma or GED

Full Job Description

Position Summary:

This is a call center agent position in the Telecom Service Center. The position calls for processing a high volume of incoming calls for the organization. This would include providing directory assistance, patient information, paging services and physician's answering services. The position calls for excellent communication and customer service skills.

\*Reliability a must\*

\*Shift flexibility a must\*

Available Shifts:

Friday - Monday

2:00pm-2:30am

Tuesday - Saturday

2:30pm - 11:00pm

Sunday- Thursday

2:00pm - 10:30pm

Location:

90 day training: fully on-site in Baltimore, MD

After 90 day training: hybrid with 1-2 days on-site in Baltimore, MD

Competencies:

A. Education: Requires a high school level of knowledge in reading, writing, and mathematics. B. Knowledge: Requires general PC skills, including proficiency in the MS Office Suite, use of the internet and data entry skills. C. Skills:

D. Required Licensure, Certification, Etc.:

E. Work Experience:

F. Machines, Tools, Equipment: Keyboard-must type at least 35-40 wpm. Excellent verbal and written communication, telephone manner, interviewing and interpersonal skills to interact with patients and staff, families, members of the health care team and external agencies. Analytical skills to resolve customer problems. Analytical skills to ensure proper on call scheduling and pager database maintenance. The ability to use search criteria to find information and perform duties. The ability to remain calm and composed during an emergency or crisis.

None

Six months of related experience in a medical office, hospital, call center or customer service environment.

Requires proficiency on multi-line phone and ACD system, PC, copier, fax machine, calculator, all hospital information applications (scheduling, databases, etc.) and any other technology applications required for the position (MS Office Suite, email, etc.)

Job Type: Full-time

Pay: $15.50 - $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overnight shift
• Overtime
• Weekend availability
• Weekends only

COVID-19 considerations:
Must have both COVID vaccine shots

CLICK HERE to Apply!