Call Center Operator
Job Description
The Call Center Operator answers multi-line phone system and accurately and professionally directs and assists callers, schedules appointments and takes accurate and thorough messages for the appropriate provider following office protocols.
Requirements
EDUCATION AND WORK EXPERIENCE
- Education and Work Experience:
- High school diploma or GED required.
- One year of medical office experience preferred. Previous experience in a call center preferred.
SPECIFIC REQUIREMENTS
- Knowledge, Skills and Abilities:
- Microsoft Word, Power Point, Excel
- Microsoft Outlook
- Meditech (if applicable to position)
- Epic (if applicable to position)
- Performance Manager/NetLearning
- Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
- Must be able to read, write, and speak the English language in an understandable manner.
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
- Must be able to follow written and oral instructions.
- Other Requirements:
- Knowledge of medical terminology preferred.
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