Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
- Works a variety of hours within a 24/7 transportation environment.
- Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
- Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards.
- Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs.
- Ensures safety of passengers and crew by adhering to safety rules. Thinks and functions independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
- Works in either a passenger or non-passenger operation (including yard duty and work trains).
- Secures movement orders and ensures clear understanding by operating crew.
- Ensures pre-determined service requests are understood and carried out.
- Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures. Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables. Safely rides the side of train equipment, getting on and off equipment, as required.
- Assists the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
- Assists in boarding and detraining of passengers, baggage, express shipments, and mail. Makes customer service announcements.
- Provides information about train service to include passenger connections.
- Makes special arrangements in case of service failure.
- Ensures each passenger has the proper fare. Ensures safe and orderly passenger conduct. Must demonstrate an understanding of what makes up the elements of quality customer service. Must be able to interact and communicate professionally with passengers and co-workers under all types of circumstances.
- Must demonstrate a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism.
- Must understand and totally comply with Amtrak’s Uniform & Grooming Standards when engaged in performing passenger service.
Learn more about the day in the life of a Conductor at Amtrak by watching this video: https://www.youtube.com/watch?v=n1clZI-RZGc..
MINIMUM QUALIFICATIONS:
• Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
• Satisfactory attendance and safe work record.
• Requires manual labor for this role
• Applicants for the position of Assistant Passenger Conductor must be willing and able to: Work in all types of weather conditions including extreme heat, cold, snow, and rain. Perform duties in an environment requiring physical agility in order to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment. Report for work on short notice and work weekends and holidays. Successfully complete a pre-employment medical examination and drug screening. Submit to and pass periodic medical examinations as well as random drug and alcohol screenings. Pass a pre-interview assessment to determine cash handling and customer service skills.
• If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on the job training associated with the assigned Crew Base. Must have a current valid driver’s license; must have a good safety record and prior satisfactory job performance; must have either 2 years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years; and must live within 2 hours of Crew Base.
PREFERRED QUALIFICATIONS:
• Some leadership/supervisory experience.
• Some experience in a customer service role that includes cash handling, as well as a work history
demonstrating the ability to adapt to variable work hours.
• Some mechanical experience/knowledge. Applicants for the position of Assistant Passenger
Conductor must be willing and able to: Work in all types of weather conditions including extreme
heat, cold, snow, and rain. Perform duties in an environment requiring physical agility in order to
easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, easily and
safely ride the side of trains and lift a variety of equipment. Report for work on short notice and
work weekends and holidays. Successfully complete a pre-employment medical examination and
drug screening. Submit to and pass periodic medical examinations as well as random drug and
alcohol screenings. Pass a pre-interview assessment to determine cash handling and customer
service skills.
• If selected, the incumbent will be required to successfully complete a seven- to eight-week training
course including classroom instruction and fieldwork followed by extensive qualifying and on the
job training associated with the assigned Crew Base. Must have a current valid driver’s license;
must have a good safety record and prior satisfactory job performance; must have either 2 years of
full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of
the two, equating a total of 2 years; and must live within 2 hours of Crew Base.
RATE OF PAY:
Training rate applies until the completion of training. Thereafter, specific terms of Amtrak's current schedule agreement with the United Transportation Union will apply.
COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent verbal and written communication skills.
SUPERVISORY RESPONSIBILITIES:
No
Requisition ID:151982
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Transportation
Relocation Offered:No
Travel Requirements:Up to 100%
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
CLICK HERE to Apply!